Platform Architect
Interactive Circuit Diagnostic System
Verizon Labs

Led team to design & develop a unified platform for testing all Verizon Circuits.

Problem

Verizon field technicians depended on help from central NOC operators for diagnostic and maintenance activities. These requests queued, leaving costly field technicians idle.

Stakes

To address the broad set of uses at Verizon, the diagnostic system had to accommodate many circuit types (T1, FFTP, DDS, DSL, POTS, etc.) and meet Verizon’s carrier-grade reliability standards. The native apps had to run in network closets and basements without Wi-Fi or cellular access.

Discovery

An instant replay mechanism was devised to support case reviews and address network disruptions caused by poor or nonexistent connections.

Outcome

The system was deployed internally to all Verizon field technicians, reducing idle time by hours in some cases. Subsequent versions supported a wider range of circuit types.